Privacy Policy

This Privacy Policy describes how PG MASTER ("Company", "We", "Us", "Our"), collects, uses, processes, stores, and protects information provided by users ("You", "Your", "User") when accessing or using our website www.pgmaster.in, mobile applications, and related services (collectively referred to as the "Platform").

This Privacy Policy is an electronic record under the provisions of the Information Technology Act, 2000 and applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

To provide our services, we may collect the following categories of information:

1.1 Personal Information

• Full name
• Phone number (mandatory)
• Email address (mandatory)
• Age
• Gender
• PIN code / location details
• Occupation
• Interests and preferences
• Images and photographs
• Documents uploaded by users

Where applicable and voluntarily provided:

• Medical records or history
• Other sensitive information required for specific services

Phone number and email address are used to:

• Create and verify user accounts
• Send OTP authentication messages
• Provide service notifications
• Deliver updates or promotional communications (only with consent)

Users may opt out of promotional communication at any time.

1.2 Tenant Data Sharing

If you are residing in a property managed through PG MASTER:

• Your submitted information may be shared with your property owner/manager strictly for operational, compliance, and tenancy management purposes.
• Such data is not sold or shared with unrelated third parties.

1.3 Automatically Collected Information

We may automatically collect:

• IP address
• Device information
• Browser type
• Usage logs
• Cookies and session data

This information helps us improve security, user experience, and platform performance.

2. Purpose of Data Processing

We process your information for the following purposes:

• Account creation and identity verification
• Providing platform features and services
• Tenant/property management functionality
• Customer support and communication
• Security monitoring and fraud prevention
• Service analytics and improvements
• Legal and regulatory compliance

3. Meta (Facebook/Instagram) Integration – CRM Module

PG MASTER offers an optional CRM integration allowing business users to connect Meta platforms such as Facebook Pages and Instagram Professional Accounts.

When enabled, we may access:

• Basic account/profile information (instagram_business_basic)
• Messages and related metadata (instagram_business_manage_messages)
• Comments and related metadata (instagram_business_manage_comments)

This data is used solely to:

• Display conversations within CRM
• Allow users to manage and respond to leads
• Maintain operational logs for security and service reliability

We do not sell or use Meta data for unrelated advertising purposes.

Security of Integration

• Access tokens are stored securely.
• Access is restricted on a need-to-know basis.
• Users may revoke integration anytime via Meta settings or PG MASTER CRM.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Understand user preferences
• Enhance user experience
• Measure platform performance

Cookies do not access personal files on your device.

5. Information Sharing and Disclosure

We do not sell personal data.

Information may be shared only under limited circumstances:

• Legal obligations or lawful requests by authorities
• Internal processing by authorized employees or group entities
• Third-party integrations explicitly enabled by you
• Service providers operating under confidentiality obligations

6. Data Security

We implement reasonable security practices including:

• Encryption protocols
• Secure server infrastructure
• Access controls
• Internal audits and monitoring

While we strive to protect data, no online system can guarantee absolute security.

7. Data Retention

We retain personal information only for:

• Service delivery
• Legal compliance
• Dispute resolution
• Operational purposes

Users may request deletion subject to applicable laws.

8. User Data Deletion Rights

You may request deletion of your personal data by:

Using the in-app deletion option.

This includes data obtained through third-party integrations where applicable.

9. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.